стаж 8 лет и 2 месяца
Managing all aspects of activity of the company, being responsible for sales of cars and after-sales service, and business development. Directly involved in all aspects of management of the company, dealing with governmental bodies and big customer. Excellent knowledge of management of the company and people management.
In charge of 64 people.
Start up: construction of the building according to Toyota standards, recruitment, staff training using the training program TEAM 21 and educational on-line service LMS.
Giving theoretical lessons and on-job trainings with the staff about the auto systems’ structure, components and assemblies of Toyota vehicles using video materials TMC, provided by the NMSC.
Development and implementation of customer-oriented procedures (TCOP) and company policies, standards based TSM concerning staff, territory and building of Auto Centre.
The organization of production processes «after-sales service» in accordance with the policy of customer service «seven steps».
Development of the list and the purchase of tools, equipment and SST for the main repair and body shops, which increased the quality and range of services offered to customers.
The organization of the warehouse and the introduction of principles of the organization of inventory control and storage ("P to P", Pre-pull, Oil standards).
Using principles (PDCA) planning, testing, analysis, and action in the company's operational work.
Study of logistics routes and ways of delivery of cars and spare parts from the distributor, optimization of transportation costs, conclusion of contracts with logistics companies.
Expansion of business, search for partners at home and abroad, financial justification and calculations for new directions.
Work with distribution on the new model range of cars for the Tajik region, the formation of a pricing policy for all supplied cars, spare parts and services.
Formation of marketing policy of the company and control over its implementation.
Work with international companies, embassies, government authorities, customs, tax committee, standardization committee and prosecutor's office on business expansion and business environment development in the Republic.
Work by the direction of brand protection the Toyota, Lexus in Tajikistan. (Negotiations with representatives of state authorities and representatives of TCA, TMS, Sumitomo.)
The study and analysis of the car market, spare parts and services in Tajikistan, analysis of customer complaints, the formation of the company's policy on the basis of the obtained data that allowed to improve the image and performance of the company.
Technical director, Production manager скрыть